biggo plus Privacy Policy
Last updated: June 2025 | Applies to all users of biggoplus.com
Your privacy matters to us at biggo plus. This Privacy Policy explains what personal data we collect, why we collect it, how it is used and stored, and what rights you have as a user based in the Philippines. We encourage you to read this document carefully before registering or using any part of our platform. Transparency is a core value at biggo plus, and this page is designed to give you a complete and honest picture of our data practices. If you have any questions after reading this policy, our support team isalways available to help.
1. What Data Do We Collect?
When you register for an account or use the biggo plus platform, we collect several categories of personal data necessary for operating a secure and compliant online gaming service. The primary category is account information, which includes your full name, date of birth, email address, mobile number, and the login credentials you create during registration. We collect this information because it is required for identity verification, age validation, and ensuring that only eligible users in the Philippines can access our sportsbook, slot online, and live casino offerings.
We also collect device and browser data automatically when you visit biggoplus.com, including your IP address, device type, operating system, browser version, screen resolution, and referring URL. This technical data helps us deliver a stable mobile-first experience, detect fraudulent access attempts, and improve platform performance across Android and iOS browsers. For users making PHP deposits and withdrawals, we collect local payment information such as your preferred payment channel, transaction reference numbers, and account identifiers associated with Philippine payment methods — though we never store complete card numbers or full e-wallet credentials on our servers. Additionally, we gather usage data including pages visited, games launched, bet history, session duration, and feature interactions, which allows us to personalise your experience and identify any issues affecting the quality of the platform.
2. Why Do We Use Your Data?
biggo plus processes your personal data for a range of clearly defined and legitimate purposes, all of which are directly tied to operating a safe and enjoyable online gaming platform for users in the Philippines. The primary purpose is account management — your registration data allows us to create and maintain your account, verify your identity, confirm that you meet the minimum age requirement of 18 years, and communicate important account-related updates with you. Without this data, it would not be possible to provide you with a personalised and secure user experience.
We also use your data to process PHP transactions accurately, including verifying deposits, settling withdrawals, and detecting any unusual financial activity that may indicate fraud or money laundering. Your usage and behavioural data helps us improve the platform by understanding which games and features are most popular among Philippine players, and by identifying technical issues that need to be resolved. We may use your contact details to send you service-related notifications such as security alerts, policy updates, or account activity summaries — we do not use your data for unsolicited promotional messages unless you have explicitly opted in to receive them. Finally, your data may be processed as required to comply with applicable Philippine regulations and any legal obligations that apply to biggo plus as a licensed platform operator.
3. Cookies and Tracking Technologies
biggo plus uses cookies and similar technologies to ensure the platform functions correctly and to improve your browsing experience on both desktop and mobile browsers. Cookies are small text files stored on your device when you visit biggoplus.com, and they serve several important roles: keeping you logged in between sessions, remembering your language and display preferences, and enabling our platform to distinguish between human users and automated bots. Without essential cookies, core features such as account login, session continuity, and secure payment processing would not work reliably.
In addition to essential cookies, we use analytical cookies to understand how users navigate the platform — for example, which pages are visited most frequently, where users exit, and how long sessions typically last. This aggregated data is used internally to improve platform design and content quality. We do not use third-party advertising cookies or behavioural tracking technologies that share your data with external advertising networks. You can manage cookie preferences through your browser settings at any time; however, disabling essential cookies may affect the functionality of your biggo plus account. By continuing to use the platform after reviewing this policy, you acknowledge our use of cookies as described here.
4. Data Storage and Security
biggo plus takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, misuse, or disclosure. All data transmitted between your device and our servers is encrypted using industry-standard TLS (Transport Layer Security) protocols, ensuring that your account information and PHP payment details are protected during every interaction with the platform. Sensitive data such as passwords is stored using one-way hashing algorithms, meaning that even our own team cannot read your password in plain text.
Your personal data is stored on secure servers, and access is strictly limited to authorised personnel who need it to perform their job functions — for example, our compliance team, support staff, and technical operations engineers. We conduct regular security assessments to identify and address potential vulnerabilities, and we maintain incident response procedures to act quickly in the unlikely event of a data breach. Data is retained for as long as your account is active or as required by applicable Philippine regulations — for example, transaction records may need to be retained for a defined period to comply with anti-money laundering requirements. Once the retention period has expired and there is no longer a legal or operational basis for keeping your data, we will securely delete or anonymise it.
5. Sharing Data with Third Parties
biggo plus does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes. We believe that the trust you place in us when you register an account should be respected at every level of our operations. That said, there are specific and limited circumstances in which we may share certain data with trusted third-party service providers who support the delivery of our platform.
These include Philippine-based and international payment processors who facilitate your PHP deposits and withdrawals, game software providers who power the slot online and live casino titles available on our platform, and identity verification services used to confirm the age and identity of registered users. Each of these providers is bound by data processing agreements that require them to handle your information securely and only for the purposes we specify. We may also be required to share data with regulatory authorities, law enforcement agencies, or courts in the Philippines if compelled by a valid legal obligation or court order. In all such cases, we will only disclose the minimum amount of data necessary to comply with the requirement. We will not share your data with any third party outside of these defined categories without first obtaining your explicit consent.
6. Your Rights as a User
As a user of biggo plus based in the Philippines, you have a number of important rights in relation to the personal data we hold about you. Understanding these rights helps you stay in control of your information and ensures that our data practices remain transparent and accountable. The following rights apply to all registered users of biggoplus.com.
- Right of Access: You may request a copy of the personal data we hold about you at any time. We will provide this information within a reasonable timeframe upon verification of your identity.
- Right to Correction: If any personal data we hold is inaccurate or out of date, you have the right to request that we correct it. You can update basic account details directly through your account dashboard, or contact our support team for more complex changes.
- Right to Deletion: You may request that we delete your personal data where there is no longer a legitimate reason for us to hold it — for example, if you close your account and we have no ongoing legal obligation to retain the data. We will process such requests in accordance with applicable regulations.
- Right to Restrict Processing: In certain circumstances, you may request that we limit how we use your data while a complaint or correction request is being resolved.
- Right to Object: You may object to our processing of your data for purposes beyond the core service delivery, such as platform analytics. We will review any objection raised and respond within a reasonable period.
To exercise any of these rights, please contact our support team through the live chat feature available within your biggo plus account dashboard. We are committed to responding to all data rights requests promptly and in good faith.
7. Protection of Minors
biggo plus is strictly an adult platform, and we do not knowingly collect personal data from individuals under the age of 18. Our registration process includes an age declaration step, and we reserve the right to request government-issued identification or other proof of age documents at any point during the account lifecycle to confirm compliance with this requirement. Any account found to have been created by a minor will be closed immediately, and any associated data will be deleted in accordance with this policy.
We recognise that parents and guardians in the Philippines may have concerns about minors accessing online gaming platforms, and we strongly encourage the use of available parental control software and internet filtering tools to restrict access to adult content. If you believe a minor has accessed or registered on biggo plus, please contact our support team immediately so we can investigate and take the appropriate action. The protection of young people is a responsibility that biggo plus takes seriously, and we are committed to cooperating fully with any legitimate concerns raised by parents, guardians, or relevant Philippine authorities regarding minors and online gaming.
8. Changes to This Privacy Policy
biggo plus may update this Privacy Policy from time to time to reflect changes in our platform features, data processing practices, applicable Philippine regulations, or legal requirements. When we make material changes to this policy, we will make reasonable efforts to notify registered users — for example, through an on-platform notification or an email to the address associated with your account. The updated version of the Privacy Policy will always be available at biggoplus.com/privacy-policy, and the "last updated" date at the top of this page will be revised to reflect the date of the most recent version.
Your continued use of the biggo plus platform after any changes are posted constitutes your acceptance of the updated policy. If you disagree with any revised terms in this Privacy Policy, you should stop using the platform and, if you wish, request account closure through our support team. We encourage all users to review this page periodically, especially after receiving any notification of a change. biggo plus is committed to maintaining transparency about how your data is handled, and we will always aim to explain any changes in plain, accessible language that is easy for our Philippine users to understand. No change will ever reduce your core privacy rights without clear advance notice.
9. How to Contact Our Support Team
If you have any questions, concerns, or requests related to this Privacy Policy or the way biggo plus handles your personal data, our support team is available to assist you. You can reach us at any time through the live chat feature found within your account dashboard after logging in to biggoplus.com — this is the fastest and most direct way to raise a privacy-related concern and receive a timely response. Our support agents are trained to handle data requests professionally and to escalate more complex matters to the appropriate internal team where necessary.
You may also reach us by email at [email protected] for written correspondence regarding your data rights, account information, or this Privacy Policy. When contacting us about a data rights request, please include your registered email address and a brief description of your request so we can verify your identity and process your query efficiently. biggo plus is committed to responding to all privacy-related enquiries within a reasonable timeframe, and we aim to resolve most requests within 14 business days. We value the trust that our Philippine players place in us and we take every data-related concern seriously, regardless of its complexity. Your privacy is not just a legal obligation for us — it is a fundamental part of how biggo plus operates and earns the confidence of its community.